Privacy policy

At Hewside, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

To provide and improve your shopping experience, we collect the following types of information:

  • Personal Information: Name, email address, billing and shipping addresses, phone number.
  • Payment Information: We do not store your payment details. All transactions are securely processed by Stripe.
  • Order Details: Products purchased, order history, and transaction data.
  • Device & Usage Data: IP address, browser type, and interactions on our site (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders through our trusted fulfilment partner.
  • Provide customer support and respond to your inquiries.
  • Send order updates, promotions, and marketing emails—but only if you have opted in to receive them.
  • Enhance website functionality, security, and performance.

3. Your Consent

By using our website or placing an order with Hewside, you consent to the collection and use of your information as outlined in this Privacy Policy. 

4. Marketing Communications

We send marketing emails only to customers who have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us at support@hewside.com.

 

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Our fulfillment partner for order production and shipping.
  • Shipping carriers to deliver your orders.
  • Payment processors (Stripe) to complete transactions securely.
  • Legal authorities, if required to comply with laws or protect our rights.

All third-party partners are required to keep your data secure and confidential.

6. Cookies & Tracking Technologies

We use cookies to improve your browsing experience, analyze website traffic, and remember your preferences. Cookies we use include:

  • Necessary cookies: Essential for website functionality.
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
  • Marketing cookies: Used only if you opt in to marketing communications.

You can control or disable cookies through your browser settings, but this may affect website features.

7. Data Retention

We retain your personal information only as long as necessary to fulfill your orders, comply with legal obligations, and provide customer support. If you request deletion of your data, we will remove it promptly unless retention is required by law.

8. Your Rights

You have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing communications.
  • Request a copy of the data we hold about you.

Please send any data-related requests to support@hewside.com. We aim to respond within 10 business days.

9. International Shipping

We primarily sell and ship within the United Arab Emirates (UAE). International shipping is available on special request. For details on costs, customs duties, and delivery times, please contact us.

10. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised effective date. Please review this page periodically.

Contact Us

If you have questions or concerns about your privacy, please contact us at:
support@hewside.com