Terms of service

Welcome to Hewside.com. This website is operated by Hewside. Throughout this site, the terms "we," "us," and "our" refer to Hewside. By accessing or using this website or making a purchase, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use this website or place an order.

1. Definitions

  • "Products" refers to the apparel and related items sold on Hewside.com.
  • "Services" refers to all services provided through the website, including order processing and fulfilment.

2. Eligibility

By using this website, you confirm you are at least the age of majority in your jurisdiction or have received parental/guardian consent if you are a minor.

3. Order Acceptance & Made-to-Order Terms

  • All products are made-to-order with limited quantities to uphold our slow fashion, sustainable ethos.
  • By placing an order, you acknowledge and accept that your purchase is customized and produced specifically for you.
  • All sales are final except in cases of manufacturing defects or shipping errors. Returns or exchanges for reasons like change of mind, incorrect size/color, or personal preference are not accepted.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or stock unavailability.
  • We strive to fulfil orders within the estimated production and shipping timeframes but cannot guarantee exact delivery dates.

4. Pricing and Product Information

  • Prices are subject to change without notice.
  • Product colors may vary slightly from images due to monitor differences.
  • All product descriptions, images, and specifications are provided for informational purposes and may be updated without prior notice.

5. Order Fulfilment and Shipping

  • Orders are processed and fulfilled by our third-party fulfilment partner.
  • We primarily ship within the UAE but may ship internationally upon request. For international orders, contact us for shipping costs and customs information.
  • Shipping timelines depend on destination and courier service.

6. Intellectual Property

  • All content on Hewside.com, including logos, images, text, designs, and branding, is owned by Hewside or its licensors and is protected by intellectual property laws.
  • You may not copy, reproduce, distribute, modify, or use any of our intellectual property without express written permission.

7. User Accounts and Obligations

  • You agree to provide accurate, current, and complete information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account login information.
  • You agree to use the website and products lawfully and not engage in prohibited activities.

8. Prohibited Uses

You agree not to use the site or services to:

  • Violate any laws or regulations.
  • Infringe intellectual property rights.
  • Transmit harmful code or viruses.
  • Harass, abuse, or discriminate against others.
  • Engage in fraudulent or malicious activities.

9. Third-Party Services

  • We may provide access to third-party tools and links for your convenience.
  • We are not responsible for third-party services’ availability, content, or terms.
  • Use of third-party services is at your own risk.

10. Privacy and Data Protection

  • Your use of our site is governed by our Privacy Policy.
  • By using our site, you consent to the collection and use of your data as described in our Privacy Policy.
  • We comply with applicable UAE Data Protection Laws.

11. Force Majeure

  • We shall not be liable or responsible for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or technical failures.
  • In such events, we will make reasonable efforts to resume services as soon as possible.

12. Limitation of Liability

  • To the maximum extent permitted by law, Hewside and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
  • Our total liability to you for any claim related to these Terms will not exceed the amount you paid for the relevant product or service.

13. Indemnification

You agree to indemnify and hold harmless Hewside, its officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms or applicable laws.

14. Dispute Resolution

  • We encourage you to contact us at support@hewside.com to resolve disputes amicably.
  • If unresolved, disputes will be settled through binding arbitration in accordance with UAE laws.
  • Any legal action must be filed exclusively in the courts of Dubai, UAE.

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time by posting the updated version on our website. Your continued use of the site constitutes acceptance of the changes.

17. Contact Information

For any questions or concerns about these Terms, please contact us at: